Privacy Policy

At SafariSphere Adventures, located at 123 Kruger Avenue, Johannesburg, Gauteng, 2000, South Africa, and reachable at info@safarisphere.co.za or +27 17 417 6061, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. This policy is effective as of October 26, 2023.

Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Information: This includes your name, email address, phone number, postal address, date of birth, and passport details, which you provide when booking a tour, subscribing to our newsletter, or contacting us.
• Payment Information: When you make a booking, we collect payment information such as credit card details or bank account information. This information is processed securely by our payment gateway providers. We do not store your full credit card details on our servers.
• Travel Preferences: We collect information about your travel preferences, such as preferred destinations, activities, dietary requirements, and any special needs or medical conditions that may affect your travel experience.
• Device Information: We collect information about the device you use to access our website, including your IP address, browser type, operating system, and device identifiers.
• Usage Data: We collect information about how you use our website, including the pages you visit, the links you click, and the searches you perform.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences. Please see our Cookies Policy for more information.

How We Use Your Information

We use your information for the following purposes:

• To Provide Services: To process your bookings, manage your travel arrangements, and provide customer support. This includes communicating with you about your booking, sending you confirmations, and providing updates about your itinerary.
• To Personalize Your Experience: To tailor our services to your preferences and interests. This includes recommending tours and activities that may be of interest to you, and customizing your travel itinerary based on your preferences.
• To Communicate with You: To send you newsletters, marketing communications, and promotional offers. You can opt-out of receiving these communications at any time by following the unsubscribe instructions in the email.
• To Improve Our Website: To analyze how our website is used and to identify areas for improvement. This includes tracking website traffic, analyzing user behavior, and conducting A/B testing.
• To Prevent Fraud: To detect and prevent fraudulent activities. This includes verifying your identity, screening transactions for fraud, and investigating suspicious activity.
• To Comply with Legal Obligations: To comply with applicable laws and regulations. This includes complying with tax laws, responding to legal requests, and complying with data protection regulations.

Sharing Your Information

We may share your information with the following parties:

• Service Providers: We share your information with third-party service providers who assist us in providing our services, such as hotels, airlines, tour operators, and payment gateway providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with our business partners who offer complementary products or services that may be of interest to you. We will only share your information with your consent.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process. This includes responding to subpoenas, court orders, and other legal requests.
• Affiliates: We may share your information with our affiliates for internal business purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such transfer and provide you with the opportunity to opt-out.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your sensitive information during transmission.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Access Controls: We restrict access to your information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address vulnerabilities.
• Employee Training: We train our employees on data protection best practices.

Despite our efforts, no security system is impenetrable. We cannot guarantee the security of your information. In the event of a data breach, we will notify you as required by applicable law.

Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need your information, we will securely delete or destroy it.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to have your personal information corrected if it is inaccurate or incomplete.
• Erasure: You have the right to have your personal information erased under certain circumstances.
• Restriction of Processing: You have the right to restrict the processing of your personal information under certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information under certain circumstances.
• Withdrawal of Consent: If you have provided your consent to the processing of your personal information, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at info@safarisphere.co.za or +27 71 568 0948.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our services after the effective date constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

SafariSphere Adventures
123 Kruger Avenue
Johannesburg, Gauteng, 2000
South Africa
Email: info@safarisphere.co.za
Phone: +27 56 457 5003

Data Protection Officer

Our Data Protection Officer is Thandiwe Mbeki, who can be reached at thandiwe.mbeki@safarisphere.co.za.

Governing Law

This Privacy Policy is governed by the laws of the Republic of South Africa.